Customer Experience Management Dashboard
Context
In a world where communication has spread along with multiple channel silos, many of them insecure, TABLE provides an all-in-one, on-demand customer service—when, where, and how the customer wants. Everything happens in one seamless interface.
At the center of the TABLE, the strategy is the reduction of distance between a customer’s need and its solution. In order to achieve this, TABLE provides a white-label dashboard allows businesses to manage teams, segment contacts, create chatbot, set availabilities, track the agents' performance, and collaborate with customers and internal teams.
Dashboard Sitemap
Dashboard Overview
TASK
Conversations
Context
87% of customers are likely to purchase again after a great experience. How to help businesses provide amazing customer experiences? It starts a good conversation.
"Conversation is the most natural form of interaction for humans, and the conversation can happen anytime and anywhere."
Scope
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Agents can interact with customers through voice and video calls, group messaging, screen and file sharing, and more.
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Agents can filter by the status so they have noticed the customers' problems in time.
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Internal messages help agents easily request any service from the teams.
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Canned responses save the agents time to reply to common questions.
Persona
User Journey
Design Exploration
Layout I
Layout II (Selected Version) :
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Information from left to right makes a stronger hierarchy and easy to use.
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Expand & Collapse Navigation will save space for the main chat dashboard.
Messaging Interactions
Final Design
